Our boiler was shut down by Worchester engineer yesterday due to a flu fault. Almost made me cried. I quickly found this company on Google. When I described the problem I was offered a slot the same day. I chose the next day slot. Scott arrived on time. He was very knowledgeable, very friendly and very helpful. He explained everything to us and carried out job smoothly. He made this very expensive experience more bearable. I am sorry to hear that so many people were disappointed by this company operations but we were the lucky ones to get an excellent service. One happy customer.