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Anonymous
AVOID -Extortion Tactics We contacted Pumbingforce (Now Homesolutions4u Ltd) when the boiler wouldn't switch back on after a planned power cut in the area. We were charged for 2 and a half hours (Hourly rate of £99) for 'investigation' which included reading the manual, phoning colleagues, checking the meter reading, alarms in the house, even the outside water tap got some attention! They couldn't fix the boiler, instead quoted another £500 if we wanted it fixed! The time spent/ invoice was clearly extorted for more money, so we went elsewhere (Hometree) their engineer took 30 mins to investigate, ordered the part and it was fixed a few days later, all for less then Plumbingforce investigation invoice. I have contact PF customer service regarding the investigation/extortion tactics and if their engineer was even qualified as it took 2.5 hours, reading the manual and calling colleagues (All of this is stated in the invoice!)! before the fault was found, they stated the engineer had been qualified for 15 years! they also stated the price is the price, and I quote 'you were never informed by us that we claim to be cheaper'. Don't be ripped off people, avoid this company!!
3 months ago
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