WARNING! DON'T USE! I was told this morning that I was paying for a premium service with professional engineers. Job number 424868 - Paul From the start he was not friendly and moaned. Tried to upsell new boiler straight away! I had asked on the phone for an engineer to set up a Tado thermostat and fit valves to 5 radiators and possibly fit (plumb) another radiator. Which I was prepared to pay a premium for! I was told that would be fine... I showed him the jobs and the valves. The thermostat had been fitted but I had an issue overnight as the boiler over pressurised. (My fault as left valve on) I had disconnected the thermostat and switched everything off prior to his visit. As we talked I asked if he did a lot of tado systems. To my surprise he said never and this was the first! He set to work and spent a lot of time muttering. It took 25 min to wire 4 wires to the board! He then took out the wires from the controller and fiddled around trying to turn on and off before the units even conected with the WiFi controller. At the same time he complained about the daytime TV in background so I put radio 4 on. There were then homophobic remarks. MY SON IS GAY!! Throughout he swears repetedly. I asked about how long the other jobs would take and he said what other jobs! He then said he did not see all the valves next to him that shown him and also pointed out rooms and radiators. He said he did not know about them. Back to thermostat. I pointed out that you need to wait for the light to stop flashing and it is then connected before using the thermostat. His comment was your an engineer are you. Actually I was! I now work for aftersales for a leading retailer for windows decor.. In the last 6 years a have never ever had a customer complaint regarding bad language/homophobic comment/ or lack of customer care. I called y Plumbingforce department and complained while he was still at the property and said I was not happy and was going to ask him to leave and was put on hold. While they spoke to a manager. I was later told there were no managers present???? They said they would call me back... I went back in house and he was still no further forward and had wired 4 wires disconnected 4 and reconnect 4 despite being given the wiring diagram twice and him saying don't look at them put it in bin? I asked him to leave. He packed up and said I will just make it safe. I have pictures...no cover and totally exposed. SAFE NOOOOO! On way out I said is this what you consider to be safe? He said do you want me to put cover on? I said no get out of my property! Overall the worst experience I have ever had and I will be going all over trust pilot and as many other media outlets with pictures him his van and of how he left the boiler . His homophobic comments and un professional behaviour. Very very upset Email complaints procedure followed. Case was closed with no reply! PLEASE THINK AGAIN BEFORE YOU CALL !