This company has extremely poor customer service. I arranged a call out with an engineer to to inspect my hot water cylinder. He identified an issue and agreed to provide a quotation for parts and return three days later to fix. On the day, he did not arrive and when I rang the customer helpline they were unable to give a reason why. I was given numerous assurances on receiving a call back and update but each one failed to occur. I was then told by the company that the engineer doesn't book calls so it was never on the system and therefore not their problem. The staff were unhelpful and unwilling to listen to my concerns or apologise for the inconvenience caused.