Gregory was absolutely brilliant! He rang me the day before to confirm that he was coming. He explained exactly what needed to happen and why. He even gave me a fascinating talk on the history of homes, stopcocks, home fires and so on to put in context what was happening. He explained what he needed to buy and where he'd get it from. He disappeared, came back incredibly quickly and had bought the parts he'd needed, explaining what they were and the price. He got the job done super quickly. The new taps work better than the old ones ever had from the day they'd been put in! They look great. They've a similar style to the old ones. He was cheerful, friendly and positive. If every person whom you call out were like Gregory, the world would be a great place! Extremely impressed with him and with the people at your company as a whole. The internet and 'phone sides were great too. Excellent stuff :)