Absolutely appalling company and even worse customer service!!! Yet again they have made an appointment with me and then failed to show up. This is the 5th time they have done this in the last two weeks. I'd had enough so I told them to just refund me instead, and guess what? They don't do refunds!!! They insist you have to write them a letter asking for a refund for an incorrect part that they have already charged me for. That's right... Theu charge your credit card before they have even shown up at your property!!! All the signs are there that this company should be avoided. They don't have managers (apparently), they don't allow customers to complain and have no complaints procedure, they don't issue refunds, they don't allow you to return faulty parts they supplied, they don't turn up to appointments they have given you even after you have gone through the hassle of rearranging your whole day to accommodate them. The list is endless!!! Save yourself the hassle from this useless company. They will mess you about and then you have the misfortune of having to deal with the incompetent chav on the end of the phone when you call customer services. Absolutely useless!!!