I have previously used plumbing force for boiler service, where they were excellent. I since used them for clog drains where the person came for 15 mins, said it was blocked and & another person would have to visit. Plumbing force later said that I would be charged for an additional call out without explain what work was required. After a complain they said that an engineer would visit between the hours of 9-2pm without charge to provide a quote, but they did not come. They then said they would come between 9-6pm (where I could not be delayed beyond 4:30) and could not keep that appointment neither. After ringing for a 6th time they have offered me a visit for the morning but could not guarantee they would make it. My low score is because they have charged me for the call out but it was not fully explained what the next steps were, even though on the phone they asked the engineer to explain & have not completed their commitment. I hope this is bad luck as opposed to the norm, as their gas visit was great a year ago.