My experience with plumbing force has been far short of satisfactory. I have stated the facts as they happened so that customers can make their own judgment. I recently purchased two Hive thermostats that I required installing. 1) Before booking the job with plumbingforce, I specifically mentioned that it was a Hive thermostat that I wanted installing, initially when I made enquiries via live chat, and then subsequently over the phone at the time of booking. I was very clear both times and specifically requested an engineer experienced in installing it. The response I got was that they are all experienced with installing Hive products and I was guaranteed this. The engineer who arrived did not know how to install it and admitted that it was the first time he was doing it. The engineer proceeded to call a friend via video call to do the wiring (and wired both the devices in wrong as I shall explain below). As per section 39 of plumbingforce's T&Cs, plumbingforce are responsible for losses as they did not send an appropriately qualified engineer to do the job (the job was neither unexpected, caused by a delaying event outside of their control or something that I could have foreseen to take reasonable action against). In essence they failed to provide the agreed service. 2) Section 12 of their T&Cs state that they usually provide an estimation or a fixed fee quotation for a job unless the job is an urgent or break down service (section 18) which this was not. I was not provided with this and instead they put me on an hourly charge. I specifically told plumbing force I had two thermostats that I needed installing to a combi boiler and that this was multi zonal. This should have been enough to give me a fixed quote. Giving me a fixed quotation would have avoided the time factor that is in play when on an hourly rate, and hence both parties would have been happy to see the job through to completion (and means that I do not pay unreasonably for an engineer to sit around doing nothing). Hence they broke this T&C of their contract as well. Once the job was completed, pairing of the thermostats took some time and it was clear to me the engineer did not know what they were doing (bearing in mind I was on an hourly rate). The engineer themselves said that there was no point in them hanging around doing nothing and encouraged me to close the job and advised that once the pairing took place it should work. As per their advice I closed the job. I had to ring Hive twice to get the devices to pair but once this was complete they still did not work. Both thermostats were wired in wrong and hence I was left with no heating in February. I rang plumbing force to inform them of this and they advised that since I closed the job (and hence I had broken section 17 of their T&C by doing this) there was nothing they could do and if I wanted someone to come to have a look at it, I would have to pay again. They took no responsibility for it (sending out an incompetent engineer and breaking section 39 of their T&C) and were very rude and couldn’t care less. 4) Section 20 of their terms says that if I believe that the service has not been carried out with reasonable care or skill, I must give them the chance to investigate. I did my due diligence and gave plumbing force the chance to investigate in the first instance that I knew something was wrong. I first rang plumbing force and asked for an engineer to come back to have a look at the wiring. Plumbing force were dismissive and only agreed to come out again if I paid for another job. They have hence broken section 20 of their T&C. They should have sent an engineer out to have a look at it and only charged me if there was no fault with their installation (which there was as I subsequently had to seek help from a well known British gas company who sent an engineer to fix it who did confirm that the wiring was wrong). 5) The subsequent gas engineer (from a well known British gas company and not from plumbing force) correctly identified that the wiring was wrong and hence I believe that the device was not installed by plumbingforce with reasonable care or skill. There was no loop wire between the Live and the port to the boiler. Plumbing force subsequently refused to accept liability due to a third party fixing it despite photographic evidence of the wrong wiring. 6) Finally, I found it extremely disappointing that there was no apology from anyone at plumbing force despite 2 complaint responses. They refused to accept any responsibility for their wrong installation. This points to a lack of care and compassion from Plumbingforce. I have lost £118 pounds and then was left with no heating in winter and no solution/compromise from their part. By far the worst part of this ordeal is the callous manner in which this has been dealt with. I am fortunate enough to be able to pay again for the matter to be rectified but I suspect in the current economic climate, there are many people who are not able to do that. There is absolutely no accountability and out of principle I do intend on complaining to the Ombudsman. An apology would have gone a long way.