It was a very bad service that we experienced from this company. We have a number of properties which we let out and we have never been so disappointed. We were charged £144 for the engineer to do nothing. We were told that he would be at the property that day between 11am-3pm but he actually did not turn up until the following day at around 5pm. He took the cover off the boiler but he said he did not know what he could do and did not have a manual. The tenant had to look on the internet for him for the manual but he still would not do anything. We were charged £144 for the engineer's call out and he left the property without any heat. It is a total disgrace and I would never recommend this company to anyone I will actually let everyone know how unprofessional they are, they should not be in business to the public.