We used these plumbers for a leak from our airing cupboard. They didn't turn up the first two times - after us waiting around the whole day and many phone calls asking them where they were and them promising they would be there. But the third time they managed to show, we had to pay an hours rate for someone to take a look at it (and do nothing) at £144 and then another hours rate for them to fix it, plus parts. We figure it's all over, but the leak didn't go away, so we ring up again and they said they would come out free of charge under the guarantee but we would have to pay for any extra parts. They didn't show up on the day they said they would and rearranged on a day we were working without even telling us (we find this out after calling them) after much deliberation I asked my mum to come over whilst we were out and wait for them to arrive. They turned up this time, but my mum was appalled - this man showed up with no equipment and took his muddy shoes all over my house, he got his phone out to use as a torch and after 10 minutes informed my mum that there was a second leak and therefore we had to pay £144 (an hours rate) for him simply to come out and tell us this. She obviously argued but got nowhere and signed a bit of paper that she was told was simply proof that he was there - unbeknown to her this was agreement for them to take the payment from our account. I call up to complain and the most unprofessional person I have ever met in my life shouted down the phone at me, called me a little girl screaming like a banshee amongst other things. I obviously said I didn't want anyone else from that business anywhere near my house again and she told me where to go -well that's great as they'd already taken the money. She was so appalling that I was in tears by the end of the phone call - I asked for the manager and she claimed she was - heaven forbid. For some people £144 (considering we had already paid £400 to fix the problem in the first place) isn't a lot of money, but for us, taken without our permission or with any warning is a big deal. Luckily we paid by credit card and are now disputing the payment so fingers crossed will get our money back, but don't take this risk, don't use these con artists