Was charged for a quote at call out fees prices when I specifically checked that would not be the case.i was told our quote and work was on record and that the work would be undertaken at same time. I was told on the engineers arrival that our old quote was rubbish, we had been told wrong information by their engineer and massively overpaid for a boiler we didn't need. When I rang to discuss this I was greeted with a vile woman whom refused to even listen to the issue, told they are taking the money any way and that she would no longer speak to me!! No customer service at all and no way approaching the company to get my money back. This is unlawful practise and down right thrift. I'm disgusted at how I've been spoken to and can not believe this person is able to represent this company.we have taken it to the ombudsman as we have no other route to follow. Please beware when using this company. They refuse to even speak to you and don't employ trust worthy work men.