Oh my goodness, I do wish I'd seen all the other reviews for this company and not believed the glowing ones on the home page. ( who put them there ? are they genuine ? ). This is the first time that I've ever written a review of a company to be posted on line but I feel really angry about the service I received from this company who doesn't know the meaning of customer service. The employee who takes bookings and answers the phone is incapable of listening. When I phoned to query the service I received and charges and to voice my complaint she constantly interrupted me and spoke over me. She was deeply defensive ... I guess she's used to these types of phone call. Sadly our phone call was not recorded. This is the lady who took my booking to fix my Keston boiler that is working intermittently but didn't tell me that without the error code, the engineer will not even try to fix the problem. But he will still take my money. He was with me for fifteen minutes, spent a couple of minutes in the room where the boiler was, not sure he even looked at the boiler, and the rest of the time telling me why he wasn't going to look. Then took the substantial call- out charge on my debit card and filled in the companies work form, which I refused to sign as no work has been done. Apparently the owner is called Mr Edwards who will be getting a separate registered letter from me as the first stage of trying to get my money back. If I'd wanted to give away close to £80 on Tuesday morning and see nothing back in return I'd have given it to a homeless charity and not Mr Edwards. Please read all reviews before making a judgement about using this company. .