I can't say I'm impressed. Our plumbing is actually insured but we wanted someone to come out urgently as water was gushing out of the overflow. I also worry about losing water and heating since I am a carer for my 86 year old mother. Phoned 11am. The call centre told me that someone would be with me by 2pm. At around 12pm someone phoned to say they were on the way. No one by 1pm and so I phoned them and they told me I couldn't have had any call (?) but that the plumber was delayed and would not be with me until 2-4pm. He actually arrived at 4pm. Told me that it could be left overnight (was safe) but better for my insurers to fix because it would be a 2-3 hr job, although didn't say exactly what the problem was. I know he told me upfront that it was £118 but I think if they fail to meet their promises re arrival time and fail to diagnose the problem then that is steep. Better to go with a company that does not charge a call out fee than these sharp practitioners.