I rang this company when my Gas Fire needed fixing. They booked me in but I rang back to check out what was happening and was greeted with the rudest Man I've ever spoken to and unbelievably he owned the Company! He demanded to know why I'd rung back and I then found that these sharks had already lodged a pending transaction to my account as they had taken my card details. I will not get rid of it for 5 days. Clearly of course I cancelled the appointment. Was this man a joke learn some manners man. Good customer service. NOT Don't try to humiliate your customers not the brightest thing to Do!!!