I wasn't going to write a review hence it's been 3 months since I dealt with this company, (plus I have only just had the problem rectified) but I want people to know what they are like,.. I called them out to unblock an outside drain at my elderly mothers house, as reviews have said they take payment before they even come out, £180 inc vat, which I now know is not common practise. They came out promptly which was a good sign, and claimed to have unblocked the drain, another good sign. Next day my mum called to say drain is blocked again, I called plumbing force and was told by Customer service that blockages were not guaranteed and if they were to come back out I would be charged another £180.00, I was gob smacked I tried to argue my case but the rude customer service lady just kept repeating policy,. Daylight robbery, hence why it has taken such a long time to sort out the problem, as we couldn't afford to do it any sooner,. Today we used dyno rod, came out within 1.5 hours of calling, checked the problem did the job first then I paid £145 with a guarantee of free half hour if the blockage reoccurs to investigate why the blockage keeps reoccurring.. my advice to anyone thinking of using this company. Call DYNO ROD