The plumber that visited my property diagnosed the problem with complete confidence within 10 minutes. I should have known at that point that something wasn't right. I was quoted an amount for parts and labour, and advised that half the total amount would need to be paid up front, before any work was carried out. Plumbing force promptly took the payment but when the plumber returned, it was a different person. The second engineer said that the boiler was beyond repair, but still charged me 2 hours labour! When I requested a refund for the first call out fee, due to the engineer giving the wrong information I was rudely refused any money back. The first engineer was in the house for no longer than 10 minutes. I was still charged the full hour's call out fee, and I am still without hearing or got hot water. This is not a good company. They take no responsibility for incompetent staff and are rude and unfriendly over the phone. Do not use this company.