The most unprofessional service that I have ever had the mis-pleasure of dealing with. Initially called and was happy to pay significantly more than local companies as I was guaranteed a call out within 1 to 4hours. At 4pm I received a call saying that no-one could come out until Saturday (48 hours). Far too late in the afternoon to arrange any other company to come out for same day service and Tenant had been waiting all afternoon for the engineer to come. Spoke to Line Manager who clearly couldn't be bothered with my complaint. As I had no other option (due to the lateness of being informed that my guaranteed service had been cancelled) he told me that he would arrange for an engineer to come out on Saturday morning between 8 and 11 but despite having already taken £107 from my account couldn't even guarantee that! Started to come up with excuses including that people want to get back home because it is Good Friday tomorrow. I told him that I wasn't interested in excuses at which point he said he also wasn't interested and then told me he was cancelling the callout and hung up on me - I had neither been rude and had certainly not used any offensive language. Utterly disgusted with this and I am now waiting for my money to be re-funded.