I have still not heard back from you I was treated appallingly at Christmas my fire had broken I phoned plumbing force told them there was no instructions on my fire as British Gas had told me hours before when I made the appointment plumbing force told me it's not a problem they can fix it anyway they arrived promptly only to tell me they couldn't fix it as no instructions and charged me 140.00 and when I rang customer service they were rude and more or less told me to forget it I had no money to fix my fire snow on the ground this company is a rip off and I still have not had a reply to my lengthy complaint so here is my review