My condensate pump was leaking so PlumbingFarce sent someone out. He took it apart, put it back together and that was that. Put our heating back on - condensate pump was still leaking! Called them to ask for the same plumber to come out and was told we'd be charged again! I couldn't understand why as the initial problem hadn't been fixed! In the end we sorted it out ourselves and low and behold the condensate pump actually needed replacing. I've been attempting to contact them since January to obtain a refund as I don't feel we received the service we paid for and they basically keep copying and pasting the same email to me to say I'm not due a refund. I've given them my telephone number as I'd really like to discuss this with someone but they're not interested. Such a cowboy company, absolutely gutted as I feel we have been robbed