On the day that I requested an engineer I was told they would be here between 1 and 4 got a phone call to say they were held up so would come tomorrow between 9 and 1. Day 2, received got held up call again so would be there between 1 and 4, then got another got held up call and they would be here between 9 and 1 tomorrow deffinitely. Day 3 12.30 another call they wil be with me by 1pm 1.30 they arrived. Did not do job cut gas off said I would get 10% off for trouble but DID NOT would not recommend this firm will be seeking advice on what I had to pay out for waiting 3 days and having nothing done. And not honouring the agreement. Ombudsman next stop