I'm from another 'plumbing heating' company, and am sickened by the vast amount of 'keyboard warriors' that are moaning about nonsense. If you take a step back from your lives for one minute, and realise that sometimes things don't go to plan, you'll understand. Here's an example from my company.... I have 3 calls to do, my first is an 83 year old widow Mrs. Tailor...water is pouring through her ceiling. I am the only one that can fix this... I am the only one that can supress her anxiety... So i need to resolve this no matter what.... job no.2 Mr.Jenkins has a dripping tap....he's looking at his watch, as he has to be at work... I call him to say I'm going to be late & explain why.. He's not happy, I understand... But i HAVE to sort Mrs. Tailor... I won't even mention customer number 3, as I'll not have chance to reach them, i tell them that, but 3 hours later as Mrs.Tailor lives in a village with NO MOBILE PHONE reception, and all I'm thinking of is getting her resolved. You know why? Because she's on her own, she can't fix it, it's an emergency 🚨. I appreciate you need to get to work, but is your dripping tap going to cause you sleepless nights? If you could see the bigger picture....the one i see daily, perhaps you'd realise we're not a bad bunch... We're a caring bunch, that sometimes can't always tell you that we're struggling.