Not what was expected and no customer service, if something isnt correct Just under a year ago plumbing force replaced a boiler for me, and a few other bits, thought great job. Wasn't straight forward but the people doing it were friendly and helpful and got it done. So I called them for the annual boiler service. OMG how wrong could I have been, the engineer told me they couldnt complete the service, a pipe was leaking in 2 places, the gas pipe wasn't sleeved and identified the flue was fitted incorrectly etc etc there were 5 or 6 points with the original installation that needed fixing. This engineer was clearly embarassed. In fairness it was all arranged for Monday morning for them to come back and fix the issues (was told service was FOC and it is written on the work sheet he left me with), and it would be fixed without charge. OK thats great I thought only a day to wait with an unsafe boiler. The original engineers who fitted it came back and spent 4 hours in the house correcting the errors and completing the service. My partner signed for everything as I wasnt there, and I was charged for the service (they take your card in advance so there was no option), they sent me an invoice raised the day before according to the email! Oh and when my partner went to check, another leak had appeared so as they were still in the Van they came back in and stopped the new leak. I called to query why I had been charged for the service, and was put through to Michelle in resolutions, who wanted to know why I thought this would be free, i had explained everything so I thought it would be obvious, she left me with I will look into it and call you back, no call back in 24 hours so I called again still nothing. So far neither myself or my partner have had an apology for the poor fitting of the boiler by the engineers (one of whom is apparently an auditor) originally or from the company i.e. the resolutions manager, we spent in excess of £3500 with them at the time, and no guesture of goodwill for the inconvenience caused, the only guesture appears to have been not charging me for the original service, that couldnt be carried out due to the companies own shoddy work in the first place. I have recomended this company in the past but will never do it again.