Having accidental put a screw through an under the floor heating pipe I phoned just after 1pm today for an emergency plumber. I was told that I couldn't get a 1 hour attendance but would get one by 5pm. I agreed to this and was told that I would get a call when an engineer was on the way. At 4.30 I got a call to say that no plumber would get there today and that one would attend tomorrow. I was very annoyed about this and said that had I known there either wouldn't or may not be attendance today I would have called another plumber at the time. I am very disappointed and feel let down. What is stated on your website has not been achieved and is a misrepresentation of what you advertise.