What went wrong! What went right would be quicker to explain. David the engineer was fantastic and did the job he was asked too. The office however, were incredibly incompetent. My appointment was cancelled instead of another job in the same area, I was given another slot but no one turned up. I spoke to several people over the two days who loved to put me on hold. I was told I'd be called back. I wasn't. I had the office say I had to speak to the engineer about a discount for the inconvenience, which I found out wasn't the truth after speaking to the resolution manager Michelle Doherty. However, she clearly didn't want to resolve anything and cancelled my appointment. After reading Google reviews it's clear I'm not the only person to receive poor feedback. I was given an Afters ales email to send a complaint to but it was made clear to me by Michelle that is would go back to her and she wasn't willing to do anything more. Will not be recommending this company.