I arranged for an engineer to come and was given a 3hr window 12-3pm. I made a special journey of 3hrs to be in and wait for said engineer. I called at 2pm to confirm that someone was coming as I hadn't heard anything and was told yes, I would get a call when he was on his way. 3pm still no engineer I called again as I was booked on a train to return at 1830hrs to be told he was delayed and wouldn't be attending today. Sorry for any inconvenience but they could rearrange for tomorrow! I explained the inconvenience and cost of said trip but there was to be no recompense just " sorry for the inconvenience " Very disappointing service or lack of. Do not recommend.