We were quoted £198 to put a new cistern and flush on toilet. Then on the day (engineer v.late) I was told £208. When I questioned the price difference, I was told it was because the office had put the price up. Fine. However, The £30 initial call out fee is meant to come off this price. However, not only did it not, but my husbands card was actually charged a total of £238.56. This alone, I could forgive if rectified. However, emails to query this were ignored. I called office and was told i would be refunded. This so far hasn't happened. I called the office and spoke to 'Michelle' . I was spoken to in a very confrontational and patronising way and was actually left quite shaken by the time I hung up. I was told that I would have to wait until she checks what I have signed to see if she will issue a refund! Unbelievable! I will never use again and urge others to avoid!