I rang early this morning. Regarding my mothers toilet she is 96 and uses a zimmer frame. She needs the toilet several times at night, I was told a plumber would attend before 12 I had another call saying they couldn't get there before 12 but would come before 6pm. that was fine I rang again at about 3 to see when they would be there ... yes, they where coming, rang again at 5pm operator would find out... called me back at 5.30 and said they couldn't make it today after all and would have to be in the morning THIS IS NOT GOOD ENOUGH if you cant do it let people know early enough so they have a chance to get someone who can !!!! this is not efficient in this day of mobile communications. I shan't be using them again.