I called to book an engineer to come a do a service boiler check. Was given a time slot for engineer to come between 10-1pm. Engineer called at 12.45 to say he can't come and arrange to book another day . I cancelled and then called customer service to ask why. They asked me they can have somebody definitely come between 1-4pm to do service check of boiler. Called at 3.50 to find out where engineer is and find out he had cancelled my appointment without any comment from me. Absolutely ridiculous. Never felt so angered of having a day wasted on time wasters. Don't book with these people. Never got a confirmation email or receipt of appointment even though I asked on demand but they said they don't issue this even though they take an email and bank details when you book for an engineer. Feel stupid to have allowed this to Happen. Could very well be dodgy or fraudulent. Lesson learned