I contacted Plumbingforce a week ago and after 3 cancellations the guy eventually turned up 1 week on ( Yesterday ) he was very pleasant but did not fix the problem so went and said that he would phone back in 1 hour with a price of a replacement pump. he did not and when I contacted the company at 5:30 pm they said that they would source the part and call me at 8:15 they have just called at 8:45 with a price £116.48 more expensive than even I can buy it as a member of the public and yes that is with free next day delivery. So still I have no ability to use my kitchen, washing machine or dishwasher one week on and now have to start from square one again I'D NEVER USE THEM Rubbish and useless