Disappointing experience. Called at 2pm to explain my problem of a blocked toilet. They said someone would be out by 6pm. At 5.15pm I got a call to say it would now be the next day. I explained that I couldn't use the toilet and had water dripping from my kitchen ceiling and was told there's nothing they can do as their engineers finish at 6. Who only has emergencies before 6! Anyway the guy turned up the next morning, spent 5 mins looking at my drain, didn't remove my toilet like the website says they do, told me to call dyno rod and then charged me £94 for the privilege! Will not be using again. Terrible customer service.