Update on my previous bad experience with this Company. After they cancelled my Monday appointment I left work early again on Thursday to receive another message saying they had cancelled once more. Phoned "customer services" to be advised this was because they had sacked the engineer the day before and they had no one else to send (I thought they were a large company). They terminated my job as no prospect of having another engineer in near future. I asked about compensation for my loss of earnings and mentioned that it says "satisfaction guaranteed on their website but they said this only applies to work done. They said I should have read the terms and conditions when I booked - I booked on phone and they did not tell me that - as they can cancel. The second woman I spoke to was very rude and uncaring. I had to give my credit card details when I booked and £94 has been blocked on my account (card company say I cannot cancel this and I just have to hope they do not debit it). Have booked with local gas engineer who offered to come out immediately - should have done this originally. She told me not do bother with a review as "savvy" people do not take any notice of them.