Didn't do the job they were booked for: I arranged for an engineer to come and install a new Range Duel fuel cooker today. I made it very clear on the call (if you have recorded calls please do check them) that is was duel fuel and checked that the engineer could the electric oven in as well as connect the gas which was confirmed. The engineer has only connected the gas and not the electrics stating “he is not qualified to do so”. This was the services order and instructed to do, fit a gas hob cooker and electric oven. If you were unable to deliver the requested order the job should not have been taken in part. When I explain this to the lady on the phone Tyler she said she would put me on hold and speak to a manager. She came back and said that I would need to email in which there would be two weeks before a reply would be given. Clearly there was a manager available but didn’t not want to take the call. I asked to confirm that I would not be charge until resolved to which I got a rude reply “ well you have gas now so we will charge you for that”. I would not have instructed plumbing force if that had been the case. I will wait and see what reply I get