Unbelievably poor service, I will never again use or recommend this company. I booked an appointment 2 days in advance for a simple repair to my dishwasher pipe. The booking window was confirmed by the sales assistant and I gave my credit card details to cover the 1st hour. I specifically took a day off work and spent time clearing the area ahead of the plumber's arrival. 60 minutes in to the window, I received a call advising that the plumber would not attend today as he was still working on the previous job. I am sorry, but if a commitment has been made then I would have expected that plumber to turn up, regardless if that was not until late in the evening. All I got was a "hard luck" attitude over the phone, no option to have the work done later than booked - Shocking customer 'service'.