When the first appointment was cancelled, I rearranged for Monday and begged work for a day off at short notice. Not only did the plumber not arrive on monday, it was only because I called Plumbing Force that I found out he was not available. There was absolutely no apology - the person I spoke to seemed to find it funny that I was unable to take the week off to wait for a one hour appointment, and that I was shocked by the fact they had made no attempt to contact me or even to apologise for breaking two appointments. Foolishly I had already given my credit card details to the company in good faith. I am now concerning that this whole operation is an elaborate scam and will need to cancel my credit card at significant disruption to myself. Oh, and I still have no plumber.