To be honest I wouldn't even give them 1 star. I was told someone would be with me within a couple of hours (on a Saturday) just to receive a call 3 hours later saying that no one would be coming that day as there was no one in the area. They turned up Monday morning, changed a washer on a bath tap (whilst the plumber muttered and swore the whole time) the tap worked but made a noise - I was told to turn it up or down and the noise would go away! The next day the tap did not work at all. and for this I was charged over £120, I was informed on the phone that a call out charge would be £100 but no mention of VAT. I called the next to say the tap was no longer working and I was promised a call back which I never got, so I called them back again but unfortunately they couldn't assure me that I wouldn't be charged again, when I asked to speak to a manager I was told that 'managers don't speak to people'. Absolutely horrendous service.