We called plumbingforce to fix a valve on our boiler that was stuck, meaning we couldn’t repressurise it. Engineer came, told us it was just ‘dirty’ and forced the valve. He then topped up the system even though we didn’t ask him to. One week later and said valve is leaking, causing water to pool into our floorboards. Called them back to complain and ask them to fix it and they told me we had called them about a leaky copper pipe (we hadn’t) and that if it was still leaking we needed a part, which would be chargeable. Upon telling them we hadn’t reported a leak at all, they said ‘that’s what our system says’ and refused to help further without a charge. Furthermore, I then had a conversation with Michelle in complaints, who was very loud, rude, and very aggressive and said as it's my boiler which is quite old, and they had to force the lever to get it to work, it's now my problem and I would have to pay for it. Seems a bit odd to have an attitude of 'yes we broke it, but your original problem is fixed so we've done our bit'. She appears to be the person you get passed to when they just want to get rid of you, and doesn't seem to have any customer service training, or any respect for the company's customers, whatsoever. Avoid.