I rang the company as they advertised a 1-3 hr response in my area. I have a leaking pipe. They booked an appointment and gave me a time frame between 3-6 pm. I had to take time off work but as it was a friday i didnt have time to ring around to find someone. I had already paid in advance by credit card on booking. I waited in only to receive a call at 5 pm to say they had over run and now would not be able to get to me until the morning. Late friday afternoon means i stand little chance of finding some one else. I have had to switch off the water supply and considering they offer an emergency service i dont think this is good enough!