Paid double what any other company was quoting - was happy to do this because i thought they would be quick and we are freezing! The engineer came out - read the manual i left out on the boiler for about 15 mins and said they had to order a part....so that was 99+ VAT (Which i could have told them myself from reading the manual this was the issue). 3 days later after waiting and freezing we were assured we would have a morning appointment with an engineer....they called to say they'd late and through the day kept pushing back and back....bear in mind i paid about 250 for a part that cost 60 AND the additional hours labor to fit it UP FRONT (so they have my money already at this point)....they kept telling me for hours i was next on the list that day and then come to end of day to tell me that they arent coming...something is fishy here...! so my kids and i are left to freeze yet another day....now its the next day and one would hope i'd be first on the list having been bumped but that is not the case...still no news and yes they've got my money still! I asked about a refund and there are NO humans or complaints department you can speak to ... HA! you have to send an email and hope they do something (confident they will not....!) this is by far the WORST service i have ever encountered and they are NOT fast so not worth the double price vs. all other vendors doing the same ....STEER CLEAR OF THESE THIEVES AT ALL COST