Plumber did a perfect job. agreed a price on phone they then charged us over double on the paper work -plumber took over 2 hours to drive and get parts when the part shop was 1 mile away. Plumber force then wanted to charge us for this time even when engineer was not on site. customer service team then tried to take full amount from the card even though there was a dispute-. customer service manager was shouting and screaming down phone as the card declined to get payment. Very rude and vile customer service - company is not on Check a trade! there is a reason why this is! and would advise to use a company that is on check a trade for future needs - disgusting customer service!