We are absolutely disgusted with this company! our boiler broke down on Sunday afternoon, managed to book appointment for Tuestay 8-11, received phone call just before 11 that gas engineer won't make it. rebooked it for Wednesday 9-1pm, were told engineer is gona be late, my husband waited till 3pm, kept being promised that engineer is on the way, then our neighbour waited with 3weeks old baby on hands just to make sure we get it fixed- engineer didn't show up at all!!!!! when rang the company was told they don't know why engineer didn't come and that they'll make sure that today(Thursday) they'll send one first thing in the morning, definitely between 8-11. just before 10am called them to make sure if engineer is coming, was told- 100%. just 10min later got phone call saying their engineer can't make it AGAIN and that they can rebook it for tomorrow!!! it's -2 outside, we didn't have heating and hot water for 5days now and the guy even told me I'm not aloud to leave bad reviews!!!!!!!! it's an absolute joke! we didn't look for anyone else as kept being promise- engineer will come 100%!!!! will tell everyone how untrusty and unreliable this company is!!!!!!!