Very bizarre company - avoid!! My boiler stopped working this morning. I phoned and was said they could send someone this afternoon by 4pm. At 4pm I got a call to say they actually couldn't get anyone to me today. By this point I'd read a lot of reviews citing the same experience so decided not to bother rebooking for another day. I am not sure this is even a genuine company. Their website has some basic grammatical errors (always a red flag for something a bit dodgy), and they wanted to take card details over the phone to secure the booking. Also every time I went to the website home page, the contact phone number changed - very odd. In short, avoid these people and find a reputable local tradesperson even if that means waiting a few days.