I initially had a good experience. A shower that was continuously flowing and would not turn off was turned off by good bloke sent by plumbing force withing the allotted 3Hr time frame. He stopped the water running and advised what to do next. However, when attempting to book a plumber for the second time the system failed miserably. Day 1 - was told someone would be with us between 9 and 1, didn't happen. No one called us to let us know so I called back and was told they'd have someone with us between 2 and 6pm, didn't happen. Again, no call to say they weren't going to make it. Called back and was told that they'd have someone here in the morning between 9 and 1. Day 2, guess what, no one showed up, no one called to say they weren't available. I called back and asked for immediate refund of deposit paid. If that isn't in my account soon I'll be straight back on here to let you all know! A terrible service, if you get a plumber on time I think that's just luck on the day not adequate planning by plumbing force. At those prices guaranteed appointment keeping should be delivered - they're not cheap!