Never Again
In February 2018,
I booked with Plumbingforce for an annual servicing of .my boiler which was working fine.
The engineer was at the house well over an hour made several phone calls regarding the boiler by the time he finished
The boiler which was in working order before he touched it;
1) Could not be switched on by
the thermostat
2)There was no hot water
3) I was told the boiler was too old and needed several parts replacing and it wouldbe cheaper to replace the boiler
He then gave me an invoice with the cost for having the boiler replaced over £3000!
The cost for the servicing came to £285, and the boiler which was working fine before he touched it now needed to be replaced
On leaving the engineer, used a testing procedure on the boiler itself to turn the boiler on he said that it would only stay on for 30 minutes at 90 degrees and the system word shut itself off, he reassured me that it was safe, and that I could leave it on and go back to work. The boiler was still going when I return home and the house, it was dangerously hot,I switched the boiler off.
The next day I contacted another company recommend to me,. The engineer carried out the annual gas service and the boiler was up and running within 20mins,no parts replaced. The engineer told me there was nothing wrong with the boiler total charge for this gas servicing £60.
I sent a letter of complaint to Plumbingforce February23rd 2018 which included full details of what happened, the plumbingforce invoices,
Along with a detailed invoice from the engineer who actually got the boiler up and running.
I did not get a reply from them, I also called them and after giving them the details I was told the manager would call me back,
Well after several calls to them
I'm still waiting for them to call me back It's now Monday 7th May 2018.
6 years ago
Plumbingforce has a
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from
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