I called Plumbing Force because I believed a small bird had entered my house through my extractor fan and, somehow, ended up under my bath as that is where I could hear much flapping and fluttering. David Maxwell arrived on Friday morning and was very professional from the start. He removed my side bath panel, notifying me first that it could crack or break. It didn't. Then he shone a torch under the bath, and found no evidence of a bird. Nonetheless, this put my mind at rest. David Maxwell had good customer service skills, was patient and attentive to my explanation. He tidied up after replacing the side bath panel.