An engineer came to check my faulty boiler last week and recommended a part had to be replaced. He said I would get a quote stating the cost of the new part so the job can be completed. However, I have been waiting for a week for a simple quote that I still haven't received. I've been in contact multiple times with customer service and they keep telling me they'll send the quote over the same day. They have failed to send it every time. It seems I have paid for a service that will not be completed properly and I will have to look for another company to restart this process. Very disappointing.