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Anonymous
I would give a poop emoji if I could. Customer Service is Horrible! I have been a seller for many years, and I am about ready to quit due to customer service support. On average, it takes 3 days to get a response via email. You can’t talk to a rep directly, only wait for their reply. A lot can happen within 3 days —compounding the problem into a bigger problem, and then in return wasting even more time & effort trying to get help to resolve issues in a timely manner. How can sellers feel secure if it takes so long to get a response from customer service? I emailed Customer Service early on November 30th, and just received an email response late today (December 2nd). I am still trying to wrap my head around just how incompetent their support is. The email I received from PM Support told me that they sent an email to the buyer, and if my issue is not resolved by the 14th to get back in touch with them. Are you kidding me? I should have had my funds released today, and they want me to get back in touch with them in 12 days? The buyer has been letting my package sit at the PO. The buyer knew a package was coming. The package was out for delivery and then the buyer notified USPS to take the package back to the PO. The tracking updates said out for delivery on November 30th, then it was updated with customer notified to hold package at PO. I should have had my funds released today. I did my part. So PM is okay with me not getting my funds for another 10 days? That is bad business!!! I have already had to contact them numerous times in the past to have them release my funds. My funds should automatically be released without me continually having to waste my time and contact them. Trying to get help is a nightmare! Customer Service is handled by a bunch of incompetent, useless, unqualified, unprofessional nitwits. BUYERS and SELLERS BEWARE! Poshmark has gone downhill in a dumpster!!!!!
1 week ago
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Poshmark has a 1.5 average rating from 145 reviews

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Alice, Customer Support

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