I really like the quality of the products at Post Up. The process for approving artwork is simple. They are responsive to all my questions. I just wished that there had been more upfront explanation of the difficulty that we would encounter to swap out our retractable 24 x 80 banners. Here at the bank, we have 14 branches with retractable banners. I thought it would be a simple swap out--but it wasn't. The instructions that were sent were illegible; however, once I emailed them they sent a good copy of the instructions. But all the space, time and equipment that would be required to do the job was not fully explained. If I had known, I would have collected together all the banner stands and shipped them back to Post Up prior to placing my order for them to do the replacement work at the factory at no charge. Oddly, the customer cannot get that service at no charge once the replacement banners are delivered. So....now I'm scrambling trying to find someone in the organization who won't mind trying to do the job in-hosue.