The replacement shade I ordered was good quality. In an online chat to confirm specs, the CSR stated an incorrect banner material - good thing I noticed the error. Even though I am fairly handy, replacement was difficult. I would not recommend self replacement except for sign shop or comparable personnel. Send it in instead. Shipping was fast and again, print quality good. As with any pull-up shade, be careful to keep graphic centered as it retracts else you will mar the print. -- edit to respond to Post Up Stand's reply: No video was provided or mentioned, and at the time of assembly, my thorough search did not uncover one on the website or YouTube channel. If one exists, it could certainly be more accessible.