I ordered the banner stand 1 and 1/2 weeks before the event. I was told that it would not be delivered until the start day of the event, which I was fine with - paying the necessary upgrade in shipping in order to make it there in time. Well, after being told it would ship and arrive day-of the event starting, it never appeared. The whole show began and ended without seeing the banner. I then called them to discover it didn't even go out when they told me it would. They then shipped it that day and arrived the following day. Two days past the end of the event it was needed for. If ordering again, I would make sure I have 3 weeks of lead-time.