The products are generally good, but the service was lacking. Since you didn't have the sense to take me off the list even thought I cancelled my order and asked for a review, I'll comply. I placed an order that couldn't be completed in time and I wasn't informed that the order couldn't be completed in time, so it left me in a bind. It's not so much the frustration of staffing issues that meant the order couldn't be completed, but more the complete lack of communication. I didn't hear back on a proof within the 24 hour time frame, so I messaged and called to see where we were. They couldn't work on my order for two weeks and seemed to have no plans to inform me of this. Had I known upfront or been notified the next day that my request couldn't be fulfilled, I would have been happier and able to make different arrangements.